Payment Methods
Last updated: June 10, 2026
Everything about paying for a Mahstead order, answered in the questions people usually ask. If your question isn't here, LiveChat will get you a real answer in minutes.
Which payment methods can I use?
Credit and debit cards
- Visa, MasterCard, American Express (Apple Pay / Google Pay)
PayPal
When exactly am I charged?
In full at checkout, so there is nothing to bill later. Once payment clears, your order is prepared and shipped.
You'll get an order confirmation email as soon as payment is approved. If payment fails, no order is created, and nothing is produced.
Which currency am I charged in?
US dollars (USD), always. If your store view shows another currency, that figure is an approximate conversion for reference only. Your card or PayPal account is charged in USD, and your bank may apply its own exchange rate or a foreign transaction fee on top of that.
Will I pay sales tax?
Prices shown don't include sales tax. Where we're required to collect it, tax is calculated from your delivery address and displayed at checkout before you pay — never added afterwards.
If your order ships internationally, customs duties and import taxes work differently and are handled by your own government.
How do discount codes work?
Codes apply to the item subtotal only, not to shipping or tax, and one code can be used per order unless the offer says otherwise. Codes can't be added after an order is placed.
If you're refunded on a discounted order, we refund the price you actually paid
Why do I see two amounts, or a charge for an order I cancelled?
That's an authorization hold, not a second charge. When you place an order, your bank may briefly show a pending authorization alongside the final charge or hold an amount on an order that never completed.
Pending authorizations are released automatically by your bank, usually within 3–5 business days. We can't speed that up from our side, but we can confirm exactly what we did and didn't capture, which is often what your bank needs to hear.
How is my card information protected?
Card payments are processed directly by PCI DSS compliant payment gateways over a 256-bit SSL encrypted connection. We never receive or store your full card number.
A charge doesn't look right. What should I do?
Talk to us first at support@mahstead.com or on LiveChat. We can usually resolve a billing question the same day.
A bank dispute takes a different route: it can run up to 90 days, and while it's open, you have neither the item nor the money. Our refund and replacement policy covers you either way, so there's nothing to lose by asking us first.
How do I reach you?
Email us at support@mahstead.com or Livechat 24/7
+1 (424) 372-1597 ·
845 W 50th St Los Angeles, CA, 90037
+1 (424) 372-1597 ·
845 W 50th St Los Angeles, CA, 90037
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