Shipping Policy
Last updated: June 14, 2026
Mahstead sells two kinds of products: personalized items, which are made to order for you, and non-personalized items, which ship from stock. Either way, your order is checked by hand before it leaves us, and once in a while something does not pass that check and is remade or swapped rather than shipped as it is, which can take an order past the estimates below.
If your order needs extra time, we will email you before your original estimate passes, tell you what is happening, and give you a revised date. You will not need to chase us for it. That revised date then becomes the estimate your order is measured against, including for the lost-package timeframes in our Refund & Replacement Policy.
If your order needs extra time, we will email you before your original estimate passes, tell you what is happening, and give you a revised date. You will not need to chase us for it. That revised date then becomes the estimate your order is measured against, including for the lost-package timeframes in our Refund & Replacement Policy.
1. Delivery time
Processing time depends on your order. Personalized items are made to order, and processing takes 15 to 20 business days from the moment your payment clears.
Non-personalized items ship from stock, and processing takes 3 to 5 business days. If your order contains both, each parcel ships as soon as its own items are ready, so you may receive them separately.
Non-personalized items ship from stock, and processing takes 3 to 5 business days. If your order contains both, each parcel ships as soon as its own items are ready, so you may receive them separately.
Delivery time = Processing time + Transit time
Transit time depends on your destination - see details below:
Destination | Processing time | Transit time |
United States | 15- 20 business days | 7- 10 business days |
2. Shipping methods
Standard Shipping — available for delivery to addresses in the United States.
3. Shipping charges
Shipping is calculated at checkout from your delivery address and the weight and dimensions of your order, and is shown in full before you pay. There are no hidden fees. All prices and charges are in US dollars.
4. Multiple items and multiple addresses
Each order ships to one address. To send items to different addresses, please place a separate order for each address. Items in the same order may be produced in different facilities and arrive in separate parcels; you are charged one shipping fee for the order and you will receive a notification with tracking for each parcel.
5. Tracking your order
You will receive a confirmation email with a tracking number as soon as your order ships. Allow 24 to 48 hours for the first carrier scan and up to 7 business days for tracking to update fully. If your tracking has not moved for more than 7 business days, contact us and we will chase the carrier.
6. Address accuracy
Please check your shipping address carefully at checkout. You can correct it yourself within 12 hours of ordering — see our Order Changes & Cancellation Policy. We are not responsible for delays, losses or returned parcels caused by an incorrect or incomplete address.
7. Customs, duties and taxes
Sales tax is applied at checkout where required. We cannot calculate these in advance and are not able to refund them.
8. Delays outside our control
Carrier backlogs, severe weather, customs inspections, and peak-season volume can extend transit times. These delays are not eligible for compensation, but they are covered by the lost-package thresholds in Section 6 of our Refund & Replacement Policy.
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